Service Provider Agreement
Artist Agreement
1. You are an independent business
You are not our employee, contractor, agent, or partner. You run your own business. Tattify is a tool you use.
You decide which clients to accept, what to charge, when you work, and how you do your work. We do not supervise, direct, or control any of it, and we set no service standards beyond the ones in this Agreement.
You are responsible for your own taxes. Nothing is withheld from your payouts. Depending on your earnings, Stripe may issue you a tax form; that is between you and Stripe.
You are responsible for your own insurance and licensing. We do not provide either and do not require proof of either. You can choose to upload a license to earn a badge on your profile (§4).
2. What you must do
You must be 18 or older. You confirm this when you create your account, as a separate document.
Hold the licenses your state requires. Tattooing is regulated at the state and often county level. Meeting those requirements is entirely yours.
Verify your client's age at the appointment. Tattify requires everyone using it to be 18 or older and tells clients that you are the person who checks. We do not and cannot verify it. You are the licensed professional performing a regulated act and the only person who sees the client.
Follow health and safety law. Sterilization, premises licensing, disposal — all yours.
Honor your bookings. If you accept a request and book a date, you are expected to be there and to do the work agreed. If you cannot make an appointment, cancel it in the app in advance — cancelling has consequences (§8), but not showing up without cancelling is worse, for your client and for you.
Keep your profile accurate. Your studio address, your working hours and your prices should reflect reality.
An artist account cannot book a tattoo. A Tattify account is either a client or an artist, the choice is permanent, and an artist account cannot send a booking request — not even to a different artist. The app refuses it and so does our database. If you want to be tattooed through Tattify, that needs a separate client account with a different email address.
3. Your listing, and how far it reaches
Your profile and portfolio are public. People browsing Tattify see them, including people with no account at all.
Your portfolio and profile images can be opened by anyone who has the link, with no account and no sign-in. They are stored in public buckets.
Your booking link is a public web page. Tattify gives you a link and a QR code to put in a bio; the page renders your profile and portfolio to anyone who opens it, signed in or not.
The questions you ask on your request form are public. Anyone who opens your booking link can read them, with no account and without sending you anything.
Your reference photos, chat photos and your clients' answers are private to you and that client.
Blocking, and it is yours to use as much as theirs
You can block a client. The control is in the menu at the top of your chat with them, it is there for you on every conversation, and you do not have to tell us why. A client can block you the same way, from that chat or from your profile.
A block hides each of you from the other everywhere in Tattify — not in browsing, not in your chat list, not in your requests. It works identically whoever placed it.
A block ends contact and does nothing else. It does not cancel a request or an appointment that already exists, it does not move any money, and it does not end a booking either of you has already taken — either of you can still manage that appointment, you simply do it without the chat. If you want out of a booked appointment, cancel it, and §8 says what that costs you. A block does not remove you from Tattify, so everyone who has not blocked you still sees your profile as normal.
4. Your license badge
You can upload a photo of your tattoo license or your studio license. We store it privately. An automated reader run by a third-party AI service reads it first (see the Privacy Policy), and Tattify's staff can see it. We compare it with your legal name, your studio address and the name Stripe verified. If it matches and is in date, your profile shows "Tattoo license verified" or "Studio license verified". A studio license is always checked by a person as well.
The badge comes off when the license's expiry date passes, and we can withdraw it at any time. If you replace the photo, the old one is deleted afterwards. The badge is our record of a check, not an endorsement or a guarantee to anyone who sees it.
If you hold a verified license, a report you make that another artist is impersonating someone can take effect sooner (§14).
5. Setting your prices
You set your own deposit amounts, one for consultations and one for tattoos, within these limits, which Tattify enforces:
- A deposit is at least $25.00. - A tattoo price charged through the app is at most $5,000.00. - A client's tip is at most $1,000.00.
A deposit is charged when you book, not when the client submits. Until then it is only a hold on their card.
The client is charged the deposit that was shown to them when they submitted. Changing your prices afterwards does not affect an existing request, in either direction — a raise is never charged to them, and a cut is not passed on. If you want an existing client to have your new lower deposit, decline the request, which releases their hold, and let them submit again.
The same-day tattoo price is outside that freeze. You set it when you ask the client to pay, and they see it before they pay.
6. What you receive
Payments run through Stripe. You create a Stripe Connect account, and Stripe collects your date of birth, the last four digits of your SSN and your bank details directly from you, on Stripe's own pages. Those never pass through Tattify and are stored in no Tattify system.
Your legal first and last name is the exception. You give it to us when you sign up, and we keep it privately: it is never shown to clients or other users, and only Tattify's staff can see it. We pass it to Stripe when your payout account is created, so that Stripe's identity check verifies it. If you upload a license (§4), we compare the name on it with this one. We delete it when you delete your Tattify account. The copy Stripe holds stays with Stripe, like your other identity details (§18).
Beyond that, we see only whether your Stripe account is verified and able to receive payments.
On every charge, what reaches you is the amount the client paid, less Tattify's $10 platform fee, less Stripe's processing cost on the whole charge.
Stripe's processing cost comes out of your share, not ours — and that includes the processing cost on Tattify's own $10 fee. Stripe charges a percentage of the full amount plus a flat fee per charge, and the whole of that is deducted from what is transferred to you rather than split between you and Tattify.
Cards issued outside the United States cost more to process, and the difference comes out of your payout. Stripe's rate is 2.9% + $0.30 on a US card and 4.4% + $0.30 on an international one, and every charge is priced at the rate of the card that paid it.
Your price-setting screen shows the US-card figure. If the client pays with an international card, what actually reaches you is lower than that estimate by 1.5% of the total — at the maximum price and tip this app allows, that is about $90.
We do not tell you before you book whether a client's card is international. You find out afterwards: once the payment has been taken, your earnings screen shows the international card fee as its own line against that payment, so you can see what it cost you.
Where we cannot tell what kind of card was used, we price the charge at the US rate and show you nothing. Stripe does not always report where a card was issued. When it does not, the charge is processed at the US rate, no international fee is shown on your earnings screen, and if the card was in fact issued abroad the difference is ours rather than yours — you are paid exactly what a US card would have paid you. Where we have a figure but cannot match it to either rate, the line says the fee may apply rather than showing an amount, because we would rather say we do not know than imply a card was domestic.
Tips go to you in full. Tattify takes no share of a tip, though Stripe's processing cost applies to it like any other amount. Tips are not refundable.
7. When you are paid
Deposits are paid out after the appointment, not when they are charged.
A deposit for a booked appointment — Becomes payable: the day after the appointment's date, in your studio's local time A deposit you keep because the client cancelled — Becomes payable: immediately, from the moment of the cancellation A same-day tattoo payment — Becomes payable: as soon as the charge succeeds, with no date condition
Tattify runs payouts four times a day, at 04:00, 10:00, 16:00 and 22:00 UTC. A payment is included in a run once Stripe has made those funds available in your balance, which is Stripe's own settlement schedule and can add a few days. After Tattify sends a payout, when it lands is between Stripe and your bank.
Your money does not leave Stripe on its own, and that is our setting rather than Stripe's default. Stripe would otherwise sweep your balance to your bank automatically every day. We turn that off and send every payout ourselves, on the schedule above, so that money which may still have to be given back is still there to give back — a deposit can be refunded for days or months after it is charged, and once it has reached your bank it can only be recovered by taking it out of your bank. §8, §11 and §12 are the cases where that matters.
Three situations stop a particular payment being paid out at all, and we do not currently tell you when one happens. They are rare and each is a fault rather than a decision: a charge that was refunded outside the app, so our records still show it as paid; a charge whose net works out at zero or less; and a charge that never produced a transfer to your account for a payout to draw on. A payment in one of these states is skipped on every payout run and stays skipped until a person at Tattify looks at it. We see them internally, but nothing notifies you, so if a payment you expected has not arrived and none of §12 applies, write to support@tattify.tech and we will find it.
If Stripe pauses payouts on your account, the funds stay in your Stripe balance until Stripe releases them, and Tattify tells you in the app. Sometimes that is Stripe's own decision about your account; sometimes it follows from something we did, because a payout Stripe cannot complete — including one left short by a reversal of ours (§11) — can stop the rest. Tattify can also stop your payouts by its own decision — that is §12, and it is a different thing again.
Tattify can also pay you directly — for example, to put right a payment that failed or went wrong. A payment like this shows in your Payment History as a payment from Tattify and counts toward your earnings. Whether to make one is our decision, and making one is not an admission that anything was owed.
8. If you cancel — the cancellation fee
Cancelling a booked appointment refunds your client's deposit automatically, apart from Tattify's platform fee, and the money you received for that deposit is pulled back from your account. You do not have the option to keep a deposit on an appointment you cancelled.
Tattify charges you a cancellation fee. It applies whenever you cancel a booked appointment, whatever the deposit on it — including a follow-up session whose deposit you waived (§9).
The fee is the greater of $10.00 or the actual processing cost on that appointment's deposit charge. For most bookings it is $10. There is no upper limit. On a very large deposit the real processing cost is the larger number and the fee is that number — on a $5,000 deposit paid with a US card it is roughly $175, and more on an international card.
The fee is charged to the card you have on file, at the moment you cancel. Saving that card is what authorizes the charge (Cancellation Fee Card Authorization). Nothing else is ever charged to it, it is charged once per cancellation, and if you never cancel a booked appointment it is never charged.
You need a working card on file to cancel a booked appointment in the app. If you have no card, or the charge is declined, the cancellation does not go through and the appointment stays exactly as it was — same date, same status, your client's deposit untouched. Nothing is left owed, nothing is part-done, and your client is not told anything, because nothing happened.
Three other things stop a cancellation, and two of them are permanent.
- The deposit has already been paid out to you. Once that money has left Tattify for your bank it cannot be reversed, so the app refuses: "This appointment can't be cancelled — the deposit has already been paid out. Please reach out to support if you need help resolving this." There is no way to cancel that appointment in the app, and your client cannot either. Write to us and we'll work with you to sort it out. This is most likely on an appointment that passed and was never marked complete — deposits pay out the day after the appointment date whether or not you have closed it. - Your client has already paid for the tattoo in the app. A paid appointment is finished as far as the app is concerned, and neither of you can cancel it. - A tattoo payment is still being recorded. Rarely a payment succeeds at Stripe and our record of it does not finish. Cancelling is refused until that resolves. We check for this regularly and ordinarily repair it on our own within a day; if it has not cleared by then, write to support@tattify.tech.
⚠️ The fee cannot be refunded. There is no path in the app to return a cancellation fee once it is charged.
The amount the app shows you before you confirm may be lower than what you are charged. Tattify prices the fee from Stripe at the moment of the charge. If the app cannot get a live quote it shows $10.00 and lets you continue rather than blocking your cancellation — so on a large deposit the figure in the dialog can understate the real fee.
If you cancel a consultation on or after the day of the consultation, counted in your studio's local time, you keep the deposit and no cancellation fee is charged, because the consultation took place.
The cancellation fee itself is never taken out of your payouts
The fee in this section is only ever charged to the card you have on file. We do not take it out of your Stripe balance, we do not hold it back from a payout, and if the card charge fails the cancellation simply does not go through (above). So the fee never becomes a debt: there is nothing left part-paid and nothing carried over to collect later.
That is true of the fee, and it is not true of a refund. Refunding a client is a separate movement, it can happen without your agreement, and it can leave your balance short. §11 sets out what happens then, and it applies to a refund that comes out of this section too — cancelling gives your client their deposit back, and the money you were paid for it comes back out of your account.
9. Every other way a request can end, and what you are paid
You decline — The deposit: never charged; You are told: in the app Client cancels before you book — The deposit: never charged; You are told: in the chat, if one exists Client cancels a booked appointment — The deposit: you keep it, and it becomes payable immediately; You are told: in the chat Client cancels after the deposit was charged but before booking — The deposit: you keep it; You are told: in the chat You cancel — The deposit: refunded to the client; your transfer reversed; fee charged to you; You are told: §8 You cancel a delivered consultation — The deposit: you keep it; no fee; You are told: §8 The booking write fails — The deposit: the deposit stays charged and you can retry the booking; You are told: in the chat Never booked, five days after the charge — The deposit: refunded to the client automatically, your transfer reversed, the request closed. No cancellation fee.; You are told: in the chat, to both of you The appointment happens and you mark it complete — The deposit: closing moves no money; the deposit was already yours and becomes payable on its own. Marking it complete is also the only point at which you can charge your client for the tattoo in the app — see §6; You are told: nothing, unless you then raise a charge Your client does not turn up and you mark it complete — The deposit: you keep the deposit; nothing is refunded and no cancellation fee is charged to you. You can then propose a follow-up — a new appointment with a new deposit, which your client must accept before anything is booked or charged — or, while the deposit has not yet been paid out to you, move this appointment to a new date at no cost; You are told: a line in the chat confirming it. Your client is told too, in the chat and by notification, including whether the deposit was kept or carries over to a new date. The client's hold lapses — The deposit: nothing ever moved; You are told: in the app; you can ask them to refresh A dispute is lost — The deposit: your transfer is reversed; You are told: §11 A complaint is upheld and the client refunded — The deposit: refunded, your transfer reversed; You are told: §12 Tattify refunds your client after a complaint or a confirmed impersonation — The deposit: refunded to the client and your transfer reversed; the appointment is cancelled if it was still booked, including one past its start that was never closed. No cancellation fee is charged to you; You are told: in the chat
A lapsed hold never cancels the client's request. You can accept a request whose hold has lapsed; booking needs a live authorization, accepting does not. The client can renew at any time, with no deadline.
A client can cancel a booked appointment in the app until its scheduled start time. After that moment they cannot, and your own action becomes Mark as Complete. Closing moves no money by itself, but it is the flow in which you are asked whether the tattoo went ahead and, if it did, whether to take payment through Tattify — see §6. Mark as Complete does not expire, and nothing does it for you. It stays available until you use it. Until you do, neither of you can archive the conversation, and the appointment stays open — which is the state in which a deposit can pay out to your bank and then leave the appointment uncancellable by anybody (§8).
You can move a booked appointment to a new date without your client's approval and at no cost to either of you — nothing is charged, nothing is refunded, and the deposit moves with the appointment. You cannot move one whose start time has passed, except through the Mark as Complete flow after a missed session.
Further appointments are proposals. When you book a client's next session, or turn a consultation into a tattoo appointment (§10), you are proposing it, not booking it. You set the date, time and price; your client sees them, with the total their card will be charged, and accepts or declines in the app. Nothing is booked and nothing is charged until they accept, and they are never charged more than the total they were shown. While a proposal is open its time is held on your calendar — for up to 72 hours, and never past the proposed start. You are told when your client accepts, declines or lets it lapse. If they decline or do not answer, the time is released, and you then either propose a new date or dismiss the proposal; until you do one or the other, neither of you can archive the conversation. You can move or withdraw a proposal until your client answers.
A piece can run over several sessions. Each follow-up session you propose and your client accepts is a separate appointment in the same conversation, with its own deposit, and everything in this Agreement about an appointment — cancelling (§8), closing it out, charging for the tattoo (§6), and when you are paid (§7) — applies to each one on its own. You can waive the deposit for a follow-up session. Your client is then charged Tattify's platform fee alone when they accept, and Tattify, not you, absorbs the processing cost of that charge. If you later cancel a follow-up whose deposit you waived, the cancellation fee in §8 still applies.
10. Consultations that become tattoo appointments
Turning a consultation into a tattoo appointment is a proposal your client accepts, like any further appointment (§9).
If you propose it before the day of the consultation, the client's consultation deposit carries over and becomes the deposit for the tattoo appointment, and no second deposit is charged. The client still has to accept, and the proposal lapses at the start of the consultation's day if they have not.
If you propose it on or after the day of the consultation, the client is charged a second deposit plus Tattify's platform fee when they accept, and you keep the consultation deposit — the consultation was delivered.
11. Chargebacks and disputes
A client can dispute a charge with their bank for months after a payment. When that happens the bank takes the money back from Tattify immediately, along with a fee, before anything is investigated.
While a dispute is open, that charge is not paid out. Your other payments are unaffected — a dispute is held against the one charge it names, not against you.
If the dispute is won, the charge is paid out as normal.
If the dispute is lost, the amount you received for that charge — including any tip — is reversed from your account.
When money comes back out of your account
This section applies to every reversal in this Agreement, not only to a lost dispute — a refund after a complaint (§12), a refund because you cancelled (§8), and the automatic refund of a deposit that was never booked (§9) all take money back out of your account the same way. It is the part of this Agreement most worth reading before you need it.
You agree that we may take it back. When a payment you were paid for is refunded, reversed, or decided against us, you authorize Tattify to recover that amount from you — by reversing the transfer that paid you, by taking it from your Stripe balance, or by holding it back from payouts you are owed later. You are agreeing to this now, by accepting this Agreement, and we do not ask you again at the time.
We do not need your agreement at the moment it happens, and we do not need to have been right. A chargeback is decided by the client's bank, not by us and not by you. We may disagree with the outcome, contest it, and lose anyway. The amount still comes back out of your account.
What we can take back is limited to what you were actually paid on that booking. Never more than the amount that reached you for that charge, including any tip. Tattify's own platform fee is not part of what we recover from you, because you were never paid it.
If we cannot recover it from your balance or your payouts, you owe it to us. The shortfall is a debt you owe Tattify, and it stays owed until it is paid. We may ask you for it directly. Deleting your Tattify account does not clear it, and neither does time passing, the appointment being closed, or the request no longer being visible to you.
We take it out of your Stripe balance. If the balance covers it, that is the whole of it and nothing else happens.
If your balance does not cover it, your Stripe account goes negative, and Stripe collects the difference from the bank account you connected. That is a direct debit of your own bank account, usually starting the next business day. You do not have to approve it each time — you authorize it here, and setting up payouts separately authorizes Stripe to collect it from your bank.
If those debits fail, Stripe stops paying you out and keeps trying until the balance is cleared or you fix the bank details. Payouts you are owed in the meantime go towards the negative balance rather than to you.
A reversal can also be taken later than the refund. We refund your client first, and the matching reversal from your account can follow — occasionally days or longer, if something went wrong at the moment of the refund and a person has to complete it by hand. So a booking that looks finished and paid can still have an amount come back out of it, and the reversal is not cancelled by time passing, by the appointment being closed, or by the request no longer being visible to you.
We will tell you when a dispute is filed on one of your appointments, ask you for anything that would help contest it, and tell you the outcome — won, lost, or closed without a decision.
Where the bank gives us a deadline for responding, we show it to you, and we remind you once, three days before it. Banks do not always set one. If there is no deadline on a dispute, we say so rather than invent one, and there is no reminder on it — there is nothing to remind you of.
Send us anything that would help by replying in the Tattify conversation — photos from the session, and anything showing the work was done and agreed. Tattify files the evidence with Stripe. You do not file it yourself and there is nothing for you to fill in: what we ask you for is material, not a submission.
12. Complaints, payout holds, and removal
A client can report you from a request or from the chat on that request — any request they submitted, including one that was declined, cancelled or never answered. Only somebody who actually sent you a request can report you this way. Two other kinds of report need no request: any signed-in person can report your profile or one of your portfolio images (§13), and anyone, with or without a Tattify account, can report you for impersonating them (§14).
Tattify reviews reports and decides one or more of these: that there is nothing to answer; that the client's deposit is refunded, which also cancels the appointment if it is still booked (§9); that you are warned; or that your profile is removed from Tattify.
A refund after a complaint refunds the client's deposit, pulls the money back from your account, and is all-or-nothing. Tattify's platform fee is not part of it.
While we are looking into something, we may hold a payout
We may hold payment on one booking while we review a report about it. Most holds are placed by a person, on one booking at a time.
Some reports pause your payouts automatically, before anyone at Tattify has looked at them. This happens when a client who has a booking with you on which money has changed hands reports that you did not show up, stopped responding, or took money other than as agreed — or reports you, your profile or anything on their request as spam or a scam. Until you have completed bookings with 20 different clients, the pause covers your whole account, and we tell you by message and by notification (below). After that, only the money on the booking the report is about is held, and the line on your earnings screen (below) is the notice. Either way, only a person at Tattify lifts the pause. An automatic pause is not a finding against you: it keeps the money in place while we look.
You will see a line against that booking on your earnings screen saying the payout is paused while we review something on it, that we will be in touch, and that you will see it there when it changes. We do not send a push notification or a message when a hold is placed — the line on that screen is the notice. We give you no timeframe and a hold has no automatic expiry — it ends when a person ends it, and being in touch is not a promise to be in touch by any particular date.
A hold is not a finding against you. Your other bookings and payouts are unaffected.
In serious cases we may pause payouts on your whole account
This stops every payout you are owed, not one. We place it by our own decision in serious cases, and it is also placed automatically by the reports described above while you have completed bookings with fewer than 20 different clients. We tell you — in the app, as a message from Tattify, and by notification — and your earnings screen carries a standing line saying payouts are under review while it lasts.
We tell you when it starts and we tell you when it ends. The message says we will write to you in that thread when payouts start again, and we do — a person lifts the pause when the review is complete, and you get a message saying payouts have been restored and that anything you are owed goes out on the next payout run.
We do not set out the details of what we are reviewing, and a pause does not run to a fixed date — it lasts as long as the review does.
Your bookings are not affected — you keep taking appointments, your clients see nothing, and money continues to accrue to you. It is the paying-out that stops.
If your profile is removed
Removal means clients can no longer find you or request you. You come off Explore, your profile link stops resolving for clients, and no new request can be created for you.
It means nothing else. Your existing appointments and payouts run to completion. Your account is not deactivated: you keep full access to your bookings, your earnings, your payment history and your tax information, for as long as you want it.
We tell you, as a message from Tattify.
A warning is a message from Tattify and an email, and it says that a further problem may lead to removal.
You can reply to us in that thread. A message from Tattify arrives in a conversation you can write back into, and what you send there — including photographs — is read by a person at Tattify. It is not an appeal. We do not undertake to reverse a decision, to reply, or to act within any particular time, and a reply does not reopen an outcome. It is a way to tell us something we did not know.
13. Your work and your content
Your work stays yours. You give Tattify permission to store and display your portfolio and profile to people browsing the platform, including people without accounts, and to show your messages and any photos you send to the client you sent them to.
Don't upload work that isn't yours. Displaying someone else's tattoo as your own is grounds for removing your profile or closing your account.
We can remove content that breaks this Agreement or the law.
Anyone signed in can file a report, and enough reports hide a portfolio image
Any signed-in person can report one of your portfolio images or your profile, and either party to a request can report the request — the whole request, including its chat, its questions, its answers and its photos, rather than any one message or photo inside it. The reporter chooses a reason and can write up to 2,000 characters explaining it. We keep the report, including which image, profile or request it was filed on.
One kind of content is hidden automatically, with nobody at Tattify reviewing it first: a portfolio image is hidden when three different people have reported it.
The one other exception is a report that you are impersonating someone. A report like that, from a signed-in person, can hide your whole profile straight away — §14 explains when, and what it does. Nothing else is hidden automatically. However many other reports your profile receives, they do not hide it, and a report on a request changes nothing in the request or its chat. Those reports are recorded and looked at by a person.
We do not notify you when a portfolio image is hidden. There is no message, no email and no notification — it simply stops appearing. If an image of yours has disappeared and you do not know why, write to support@tattify.tech and we will tell you and can put it back.
A report on one of your requests is not the complaint in §12. A complaint can end in a refund, a warning or removal; a report is reviewed by a person, and §12 does not apply to it.
Reporting a request, and what it does and does not do
You can report any request a client has sent you, from the request itself or from its chat. Pick a reason, write what happened, and a person at Tattify reads it. We see which request the report is on and who the client on it is. The report does not tell the client anything, does not hide or change anything in the request or the chat, and does not move any money.
The two routes are still not symmetrical, and the difference is what each can lead to. A client's complaint about you (§12) can end in a refund of their deposit, a warning, or your removal from Tattify. Your report on a request has no set outcomes: it refunds nothing, it sends the client no warning, and it closes nothing on its own. We read it and decide what to do. That can include writing to the client, or closing their account under the Terms of Service they agreed to, which let us close an account that breaks them. We do not promise an outcome, and we do not tell you what we decided.
Two other things remain available to you:
- Block them (§3). That ends contact in both directions immediately, without asking us and without waiting for us. - Write to support@tattify.tech, if you want to tell us more than a report holds, or ask about one you have already filed. A report has no reply thread in the app.
Your conversation with Tattify is not the route for either. The thread §17 describes exists for disputes on your bookings and for the outcome of a complaint about you. Reports you file do not go into it.
14. If you are reported for impersonating someone
Anyone can report that you are using their name, their photos or their work — a signed-in user from your profile, or someone without an account through the form on our website.
What a report can do straight away. A report from a signed-in person can put you under review immediately, before anyone at Tattify has looked at it. Whether it does depends on your history on Tattify and on who has reported you. A report from our website never does this on its own. Being put under review is a precaution, not a finding against you.
While you are under review, your profile is hidden from clients, your photos are taken out of public reach, no new booking can be made with you and no payment can be taken on your existing requests, and your payouts are paused. Your existing appointments stand. We tell you by message and by notification.
How we decide. A person at Tattify reviews every impersonation report. We may ask you for proof that your identity and your work are your own; you can send it by replying in your conversation with Tattify (§17). We weigh what you and the reporter send us at our own discretion and reach our own judgment. No kind or amount of evidence, from either side, guarantees a particular outcome, and we do not promise a decision within any particular time or to explain our reasons.
If we do not uphold the report, your profile, photos, bookings and payouts are restored.
If we uphold it, your profile is removed from Tattify. We refund each client with an upcoming appointment their deposit and cancel the appointment, release the holds on your pending requests and decline them, and refund any client who lost a deposit by cancelling while the review was open. Those refunds come back out of your account as §11 describes, and no cancellation fee is charged to you.
Your account is then suspended. You cannot sign in, and we tell you by email. You can ask us to reconsider by replying to that email within 90 days with anything that shows your identity and that the work on your profile is yours. Whether to lift the suspension is our decision. If we have not lifted it within 90 days, your account is deleted, as described in the Privacy Policy.
15. Your studio address
You provide a studio address so clients can find you and so distance search works.
If your studio is your home, you can mark it private. Clients then see an approximate area rather than your address.
Three things about that address, stated because none of them is obvious:
1. What you type is sent to a third-party mapping service to be converted into coordinates, as you type it, including when your studio is marked private. The private setting hides the address from clients inside the app; it does not prevent the lookup. See the Privacy Policy. 2. A private studio is approximate, not anonymous. Your general area is still visible. 3. When you book a client, your full address is put into that conversation, which is how they find you. It stays in that conversation afterwards — after the appointment, and after you later change or hide the address.
16. What you may not do
- Use Tattify if you're under 18 - Misrepresent your qualifications, licensing or identity - Upload illegal content, or content you have no right to - Harass, threaten, or abuse anyone - Arrange payment outside Tattify for a booking made through it, to avoid the platform fee - Attempt to reach accounts, data, or systems you're not entitled to - Scrape, harvest, or bulk-collect information from Tattify - Use Tattify for anything unlawful
Tattify limits how often one account can do most things in an hour — set so that ordinary use never reaches them. If you do reach one, you are asked to wait and try again; nothing you already did is undone.
17. Notifications and messages
Messages between you and a client are part of the service. Push notifications carry the content of the message and the sender's name, so they can be read on a locked screen and pass through Apple's, Google's and Expo's notification services on the way to your phone. Studio addresses are deliberately never included in a push. You can turn notifications off in your device settings.
Automatic messages are different, and some of them carry money figures. A notification about something Tattify did — a deposit charged or kept, a payment received, a refund — is titled Tattify rather than a person's name, and it can name the amount and sometimes the client's name on your lock screen. Messages from Tattify itself about a dispute, a payout or a report say only that there is something to read, with no amount and no booking details.
Messages do not stay forever. A request, its conversation and the messages and photos in it are deleted on the schedule in the Privacy Policy — ordinarily 180 days after the appointment. §18 and the Privacy Policy's §10 say what that covers.
Your conversation with Tattify
You also have a conversation with Tattify itself, and it is two-way. It is where we write to you about a dispute (§11), about a payout pause (§12), and about the outcome of a report (§12).
You can write back in it, and a person at Tattify reads what you send — including photographs. That is how you send us evidence on a dispute, and it is how you tell us something we did not know about a warning. It is not an appeal, and §12 says what that does and does not mean.
Photographs you send us there are stored by us, and — unlike the photos you send a client — they are not removed when you delete your account. The Privacy Policy's §12 says so and says what to do about it.
Tattify also sends you notifications about payments, holds, and the matters in §12. Tattify does not send text messages.
18. Ending this Agreement
You can delete your artist account from within the app. It cannot be undone.
You cannot delete it while you are holding a client's deposit on an upcoming appointment. The app refuses and tells you what to do: cancel those appointments — which refunds the clients and charges you the fee in §8 — wait for the refunds to clear, which usually takes a few days, and then delete. Deletion is also refused while a refund of yours is still settling with Stripe (for up to 30 days), while a payment on any of your bookings is under dispute with a bank, while a payment needs a person to resolve it or is still being recorded, while a consultation conversion did not finish, while an appointment's status cannot be confirmed, and while we cannot reach Stripe to confirm that none of these applies. Before deleting, you are asked for your password again, and deletion goes through only if you have signed in within the last five minutes. This applies when you delete your own account, not when we delete a suspended account at the end of its 90 days (§14), since you could no longer sign in.
No cancellation fee is ever left owing. That fee is charged to a card at the moment you cancel and the cancellation does not go through if the charge fails (§8), so it is never part-paid and never carried over.
A reversal is different, and deleting your account does not cancel one. If money has to come back out of a booking — a lost dispute, a refund after a complaint, a refund because you cancelled, or a deposit that was never booked — that reversal stands whether or not your Tattify account still exists. Where it leaves your Stripe balance negative, Stripe goes on collecting it from your bank account, because your Stripe account is not closed by deleting your Tattify account and your arrangement with Stripe outlives your arrangement with us. If that collection leaves anything unpaid, the shortfall is a debt you owe Tattify, and deleting your account does not clear it. §11 sets out how that works.
This is also why we refuse the deletion while money is still moving, rather than letting you leave and chasing you afterwards.
What deletion keeps is set out in the Privacy Policy and is worth reading first. In short: your profile, portfolio, photos and availability go; the text of messages you have sent stays in your clients' conversations, shown as from a deleted user; booking, payout and payment records are kept with your name and contact details removed; and your Stripe Connect account is not deleted, not disabled and not touched by Tattify at all — your identity and bank details remain with Stripe, and closing that account is between you and Stripe.
⚠️ One exception to "photos go": photographs you sent to Tattify itself — in your Tattify conversation, contesting a dispute or answering a report (§17). Those files are not removed by deleting your account. Nobody can open them afterwards, because the permission on them is tied to your artist profile and that is gone; but the files remain in our storage until we remove them, and we have no automatic process that does. Write to privacy@tattify.tech if you want them gone. The Privacy Policy's §12 carries the same exception and the reasoning behind it.
We can close or remove an account for breaking this Agreement — including repeatedly failing to honor bookings, misrepresenting your licensing, or conduct that puts clients at risk.
19. Disclaimers
Tattify is provided as-is. We don't guarantee it will always be available or error-free.
We don't guarantee you any volume of work, any income, or any particular client.
We are not a party to your agreement with a client, and we are not responsible for the work, its quality, its safety, or its outcome.
Fraud and scams. We work to detect and prevent fraud on Tattify, but we cannot catch every instance, and we do not guarantee that any client or account is genuine or acting honestly. A client can pay with a card that is not theirs, and that usually reaches you later as a chargeback. If you believe you have been defrauded through Tattify, tell us at support@tattify.tech as soon as you can. We will look into it, and where we are able to, we will try to recover the money — for example, where the account responsible is still active on Tattify. What we do, and whether we act at all, is our decision. Recovery is not guaranteed, and Tattify is not responsible for money that cannot be recovered.
A payment that turns out to be fraudulent is still reversed from your account as §11 describes, whether or not we recover anything from the person responsible.
20. Limitation of liability
To the maximum extent the law allows, Tattify's total liability to you for any claim is limited to the platform fees Tattify earned on your bookings in the twelve months before the claim.
We are not liable for indirect, incidental, or consequential damages, including lost bookings or lost income.
Some states don't allow these limits, in which case they apply as far as the law permits.
21. Disputes between you and us
This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Any dispute between you and Tattify arising out of this Agreement or your use of Tattify is brought in the state or federal courts located in Riverside County, California. You and Tattify each agree to the personal jurisdiction of those courts and to that venue. This applies wherever you tattoo and wherever you are based.
22. Changes to this Agreement
We may update this Agreement. When we do, we publish a new version with a new date; a published version is never edited.
When we publish a new version, we ask you to accept it. The next time you open the app we show you the new version and ask you to read and accept it. Until you do, everything you have already committed to stays open to you — your booked appointments, your conversations, your earnings, your payment history and your ability to cancel or close out a booking. What is held back is taking on anything new: accepting a request, booking an appointment, converting a consultation, and saving a card. You can put it off; we ask again next time.
Those four also refuse on our servers, not only on your screen. If we cannot confirm you hold the current version of the documents that govern one of them, we refuse it and tell you to accept first. Deleting your account and sending us feedback are never gated this way, and neither is paying out or charging for something already agreed.
We do not warn you ahead of a change. A new version takes effect when we publish it, and the ask above happens the next time you open the app — there is no notice beforehand, for this Agreement or for any other document here. That includes changes to the platform fee, to when you are paid, and to the cancellation fee in §8.
23. Contact
support@tattify.tech
Tattify Technologies, LLC 22547 Raspberry Ln Wildomar, CA 92595
Questions in the meantime? Email hello@tattify.tech.